Support

Technical Assistance Center (TAC)

Technical Assistance Center (TAC)
The Technical Assistance Center (TAC) is available Monday - Friday, 8 a.m. to 6 p.m. EST (excluding U.S. holidays), with experienced support engineers who can handle questions, assist with service requests, and help troubleshoot systems. The Web is also available 24 x 7 to submit and track Service Requests (SR's). For emergency/network down issues after hours or on the weekend, please contact 1-877-946-6320 or 510-777-7133, prompt #3, #1. Access to the TAC , submissions on the Web and emergency support are available for customers under warranty or with a valid maintenance contract.

Warranty & Professional Services

Warranty & Professional Services
Service offerings are designed to provide additional and comprehensive support throughout the product life cycle, from installation to extended warranty services.

Documentation & Downloads

Documentation & Downloads
Comprehensive online library of documentation and product information is available for all registered customers. For customers with a valid warranty plus contract or maintenance contract, access is available to the latest software and firmware releases.

Training

Training
Comprehensive training on Zhone technology is available through either instructor-led classroom courses or onsite training curriculums that can be customized to meet customer requirements.