The Technical Assistance Center (TAC) is available Monday - Friday, 8 a.m. to 6 p.m. EST (excluding U.S. holidays), with experienced support engineers who can handle questions, assist with service requests, and help troubleshoot systems. The Web is also available 24 x 7 to submit and track Service Requests (SR's). For emergency/network down issues after hours or on the weekend, please contact 1-877-946-6320 or 510-777-7133, prompt #3, #1. Access to the TAC , submissions on the Web and emergency support are available for customers under warranty or with a valid maintenance contract.
Service offerings are designed to provide additional and comprehensive support throughout the product life cycle, from installation to extended warranty services.
Comprehensive online library of documentation and product information is available for all registered customers. For customers with a valid warranty plus contract or maintenance contract, access is available to the latest software and firmware releases.